Hari ini terbangun lambat. Last night 4am baru dapat tidur. I think I should join Insomnia Club. Sangat lah melampau tahap insomnia saya 2-3 hari ini. Bangun-bangun terus mandi & bersiap gi Gleneagles Intan Medical Centre sebab nak hantar something kat Lab Manager. Dengan duit yg tinggal berapa sen je dlm poket, sempat lagi melencong minum coffee kat Dome. Sungguh tak sedar diri. Haishh.
Btw, everything was OK until I'm back in office. One of my customers nak beli pipettor tips. Our company tak supply tips pun tapi terpaksa buat baik tolong order kan from Company X (supplier for tips and consumables). Usually berurusan dengan En Omar, but En Omar EL plak. So try je la cakap dengan sorang minah in charge kat marketing department tu. Yang sakit hatinya, kita ni punya la menyahut seruan Pak Lah "budi bahasa budaya kita", tak alih2 minah sorang ni buat perangai pelik. Suara punya perlahan nauzubillah. Mula2 malas nak tegur and cakap macam biasa. Tapi makin lama makin perlahan la plak..
Saya : Ms i cannot hear u la. Can you please speak up?"
Dia : Hmm eh what's the catalogue no? - suara perlahan lagi
Saya (I have to repeat her request more clearly this time. the first time was clear enough actually) : Oh okay. BH ^%$&##. Can u please check either tips tu sesuai dengan Grifols pipette?
Dia : Eh you nak apa sebenarnya ni? You nak i buat apa?
Saya : I just want to check either tips yang we all order tu sesuai tak dengan Grifols pipette
Dia : Kene la try - suara mcm malas2 nak layan
Saya : Oh kat office u ada sample? Maybe i boleh datang your office and try the tips
Dia : Eh tak sure la ade ke tak..Tak tau lah - suara nak marah tak pasal2
Saya : Can you please check the stock for me? - suara sedikit serius
Dia : I x sure la. Actually u nak apa sebenanya? - Bengapkan minah ni. Dah 2 kali tanya nak apa.
Saya : Ms, I'm sorry you are having a bad day but it is not polite to spread your bad day to others. You respect me, I'll respect you. Boleh tak kalau bercakap tu berbudi bahasa sikit. Tak rugi dik kalau hormat orang.
Dia : Masalahnya, u pakai pipette apa ni? I kena la check dulu u pakai brand apa (padahal da bape kali da repeat pipette tu brand Grifols)
Saya : My customer nak beli tips. Our company only supply pipettor. So I ulang sekali lagi ye, I nak mintak tolong you check kan either Grifols pipette, G R I F O L S pipette sesuai tak dengan your tips. Lain kali orang cakap dengar la betul2. S T U P I D"
Hang up. Puas hati. Walaupun satu office dengar, tapi ada aku kesah? Hish panas betul hari ni. Tak pernah marah org on phone macam ni skali.
“The customer is always right” Well, there is a reason for that saying. The customer is not always right, but good customer service is treating her as though she is. Making the customer feel appreciated, even when they are not pleased, is the goal. And that was not accomplished in my experience. What a shame.
::dea::
Btw, everything was OK until I'm back in office. One of my customers nak beli pipettor tips. Our company tak supply tips pun tapi terpaksa buat baik tolong order kan from Company X (supplier for tips and consumables). Usually berurusan dengan En Omar, but En Omar EL plak. So try je la cakap dengan sorang minah in charge kat marketing department tu. Yang sakit hatinya, kita ni punya la menyahut seruan Pak Lah "budi bahasa budaya kita", tak alih2 minah sorang ni buat perangai pelik. Suara punya perlahan nauzubillah. Mula2 malas nak tegur and cakap macam biasa. Tapi makin lama makin perlahan la plak..
Saya : Ms i cannot hear u la. Can you please speak up?"
Dia : Hmm eh what's the catalogue no? - suara perlahan lagi
Saya (I have to repeat her request more clearly this time. the first time was clear enough actually) : Oh okay. BH ^%$&##. Can u please check either tips tu sesuai dengan Grifols pipette?
Dia : Eh you nak apa sebenarnya ni? You nak i buat apa?
Saya : I just want to check either tips yang we all order tu sesuai tak dengan Grifols pipette
Dia : Kene la try - suara mcm malas2 nak layan
Saya : Oh kat office u ada sample? Maybe i boleh datang your office and try the tips
Dia : Eh tak sure la ade ke tak..Tak tau lah - suara nak marah tak pasal2
Saya : Can you please check the stock for me? - suara sedikit serius
Dia : I x sure la. Actually u nak apa sebenanya? - Bengapkan minah ni. Dah 2 kali tanya nak apa.
Saya : Ms, I'm sorry you are having a bad day but it is not polite to spread your bad day to others. You respect me, I'll respect you. Boleh tak kalau bercakap tu berbudi bahasa sikit. Tak rugi dik kalau hormat orang.
Dia : Masalahnya, u pakai pipette apa ni? I kena la check dulu u pakai brand apa (padahal da bape kali da repeat pipette tu brand Grifols)
Saya : My customer nak beli tips. Our company only supply pipettor. So I ulang sekali lagi ye, I nak mintak tolong you check kan either Grifols pipette, G R I F O L S pipette sesuai tak dengan your tips. Lain kali orang cakap dengar la betul2. S T U P I D"
Hang up. Puas hati. Walaupun satu office dengar, tapi ada aku kesah? Hish panas betul hari ni. Tak pernah marah org on phone macam ni skali.
“The customer is always right” Well, there is a reason for that saying. The customer is not always right, but good customer service is treating her as though she is. Making the customer feel appreciated, even when they are not pleased, is the goal. And that was not accomplished in my experience. What a shame.
::dea::
hahahaha.. nice one dea. n then ape jadi lepas tu?
ReplyDeletekeh keh. lepas tu terus gi lunch. perut kenyang senang hati. terus lupa.
ReplyDelete